In summary: Spontaneous Productions collects and holds the minimum information needed for ticket-booking, cash reconciliation, newsletter/interests-subscription, and to carry out normal website usage/SEO analytics. We do not pass on any information we have or can access about you to any third party beyond that absolutely necessary to operate. We take all reasonable precautions to prevent data breaches.
What information we collect and why
We collect your name (or one you wish to use, or none) and your email address, in order that we can send you our regular or specific updates about your interests (as selected by you on the sign-up sheet) using Mailchimp. This is not used for any other purpose, nor shared externally. You can unsubscribe from our list or amend your interests by using the links at the bottom of every newsletter – Mailchimp then automatically removes you from the ‘subscriber’ list (but does not delete your data).
a) Online: on the website this is done via the Subscribe page or by ticking a check-box while booking tickets. The Subscribe page links directly to Mailchimp. If you tick the Subscribe check-box while buying tickets online, this is logged on a website database, and we manually add your name and email address to Mailchimp. You will then receive an opt-in confirmation email before Mailchimp adds you to the list.
b) Paper sign-up: sometimes your subscription request is collected on paper at events or at Kirkdale Bookshop, and your name and email address manually transferred to Mailchimp. You will then receive an opt-in confirmation email before Mailchimp adds you to the list. Paper sign-ups are retained for our data audit trail indefinitely in a secure location, but used for no other purpose.
Information is collected from you to allow us to provide you with tickets, organise entry at the show and reconcile the show’s takings. We may occasionally use the first part of your postcodes (eg SE26), where available, to understand how well we are reaching local audiences.
a) Online: the ticket-purchasing function automatically collects your name and email address, along with the name of the event, number/type of tickets and Paypal transaction ID. This can be matched up to the Paypal transaction if required, for any ticketing problems. Paypal gives us your full postal and email addresses by default, in confirmation emails and on their website. All confirmation emails and data from the ticket-purchasing database are deleted at the end of show’s run. Your data held in our Paypal account remains indefinitely, according to Paypal’s own practices, but we do not use that for any purpose.
b) At Kirkdale Bookshop: names, telephone numbers and email addresses are taken on paper, in case of show issues. The staff create a list of names on paper from these and the online bookings and provide this to Spontaneous Productions event staff. No personal data other than the name are held on any computer/cloud by them and the papers are held in a locked cabinet until the accounts are completed and then transferred to Spontaneous Productions.
c) At the box office: no information other than a name is taken unless the visitor is also signing up to the newsletter. This is for takings reconciliation.
Social Media and Website Analytics
Facebook and Twitter both collect all kinds of information about you, and we can see comments and likes on our profiles and Pages. Website statistics provide information about pages viewed but not by whom. We collect no personal data from any of these; only generalised audience interest and activity.
Your data rights
GDPR has rightly made these much stronger and more specific. See https://gdpr-info.eu/chapter-3/ for full information. The main points of concern are the ability to know what information we have about you and the right to correct it, limit its use or have it removed. If you are concerned or unsure, please email email@example.com and we will be happy to advise.
With regard to emails we send you: you can see, amend or remove your information at any time via links at the bottom of every email. Please bear in mind that Mailchimp retains ‘unsubscribed’ or ‘address not responding’ email information in order to prevent spamming and other issues. You would receive no communications from us, but if you want your record physically deleted from there you will need to ask us to do so.
What happens in the event of a change of control
In the event that Spontaneous Productions fully ceases to operate, all user data will be destroyed. If Jonathan Kaufman renames the organisation or merges it with another organisation under his control, any subscriber data will be transferred to the new organisation. As a subscriber you would be specifically advised of this change.
Technical website activities in more detail
This is what lies behind various routine website activities. We do not use any of this directly; only as part of services we use, eg Google website analytics, Mailchimp.
When you visit the Service, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us or our business partners to track your usage of the Service over time. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.
Log file information
Log file information is automatically reported by your browser or mobile device each time you access the Service. When you use our Service, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.
Clear gifs/web beacons information
When you use the Service, we may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service.
When you access the Service by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by this Service. A device identifier may convey information to us about how you browse and use the Service. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Service. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled.
When you access the Service by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the Service. Some features of the Service, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.